FAQ’s

Policies & Guidelines

Q: Where are you located? – Do you have a physical store?

A: YES! The Vegan Streetfood Pod can be found at 9 Lower Burg Street, SALT Food Market @ The Box (Inside the LUNO Building) Cape Town, 8000.

NB! This is a small sit down food court & takeaway pod only. Our RETAIL range is 100% ONLINE – Check out our full product range here! Online orders may be collected from the kiosk, but only after you have received an order ready notification. We do not currently have a walk-in retail store due to size/space constraints. We are working on something soon!

NBB!! There is street parking at the Lower Burg pod, as well as paid underground parking, accessible from Lower Burg Street.

Our 100% vegan food truck can be found at multiple events all over Cape Town – Follow our socials to find out our current locations (See calendar here). We are often away in the food truck Thursday – Sunday. Due to this, online orders are processed only from Monday to Wednesday.

We are also available on UberEats and Mr D – should we be OFFLINE, we may be out on the town at one of our local events, feeding hungry vegans from our food truck! Please check out our social media accounts @veganstreetfoodza for updates on our latest location. Come join us for some fun in the sun!

If you are looking to contact us with regards to private catering or booking the food truck for a festival, wedding or other such event, please check out the following links:

Catering: https://veganstreetfood.co.za/pricing/
Food truck: https://veganstreetfood.co.za/vegan-streetfood-truck/

Please log in to check out our food truck calendar with updates on our latest events, markets, and food truck locations. Alternatively, please join our new WhatsApp Channel for our latest news, locations, specials and deals.

Q: How do I order online?

A: Simply browse our online store – Check out our full product range here!

Select the items you wish to purchase, and proceed to checkout and wait for your order collection email.

Your order will then be forwarded to our production kitchen for processing and packing. Subsequently, it will be marked ready for collection from our CBD pod for your collection.

Q: Do you offer shipping?

A: No, not at this time. Due to very high demand for our online range, limited production capacity, and the nature of our business being on the road from September through April, we have temporarily paused shipping.

All orders are currently collection only from our CBD kiosk.

During this period, we are travelling across the Western Cape (and beyond!) attending festivals and events, so our team processes online orders Tuesday to Thursday each week, as efficiently as possible.

We are actively working on expanding our production facility and hope to reintroduce nationwide shipping soon — watch this space!

Q: How long will my order take to be ready?

A: Orders are typically prepared Tuesday to Thursday each week, depending on demand and production capacity.

Please note that from September through April (festival season), our team is often on the road. During this time, online orders will still be fulfilled, but only in between events, which may result in slightly longer turnaround times.

Shipping is currently paused, and all orders are collection only from our CBD kiosk.

We kindly ask that you:
– Refer to the estimated dispatch date on each product page,
– Review this again at cart and checkout, and
– Check your order confirmation email for final dispatch timing.

These estimates are carefully set to give you the most accurate expectation and avoid any confusion or disappointment.

Thank you so much for your patience and continued support — we truly appreciate it during this busy season! 🌱

Q: Are your products halal/halaal?

A: Our commitment to providing products that meet diverse dietary preferences and requirements is paramount to us.

While our products are not technically certified halal, we’re pleased to inform you that all our products and facilities adhere to strict vegan standards. This means that we do not incorporate any animal-based ingredients in our recipes. Additionally, we currently do not utilise alcohol in the production process of any of our products.

Therefore, our products inadvertently align with halal standards. Rest assured, we prioritise transparency and quality in every aspect of our production to accommodate a wide range of dietary needs and preferences.

Q: Are your production facilities gluten-free?

A: While we prioritise the safety and satisfaction of all our customers, we want to be transparent about our production facilities with regards to our gluten-free item production. While we take rigorous precautions to minimise the risk of cross-contamination, it’s important to note that our facilities are not certified as 100% gluten-free.

We understand the significance of dietary restrictions and are committed to providing accurate information to help you make informed choices. If you have any specific concerns or questions regarding gluten, please don’t hesitate to reach out to us. Your well-being is our priority, and we’re here to assist you in any way we can.

Q: Do you hold stock or will I receive substitution(s) if an item is out of stock?

A: At our production facility, we strive to maintain a robust inventory of our products, ensuring availability for our customers across various platforms including from our online store, from our UberEats kitchens, and our food truck events. While we work diligently to keep our products stocked and available at all times, we’re also a small-scale production facility continuously crafting more goods to meet demand.

In the event that you order an item currently out of stock or awaiting production, rest assured we’ll handle it seamlessly. We’ll substitute it with a product of similar nature from our range. If a suitable alternative isn’t available, we’ll promptly reach out to you to discuss possible substitutes, to arrange backorder, obtain a credit on the item or to provide a refund for the unavailable item.

Should you have any specific preferences or concerns regarding substitutions, feel free to let us know, and we’ll accommodate your needs to the best of our ability. Thank you for your understanding and support!

Q: I’ve ordered online for collection. Can I collect my order?

A: You absolutely can! You will receive an email advising that your goodies are ready for collection as well as the pick up location address. You can then collect at any time during our opening hours.

HOWEVER! Please do wait for your “READY FOR COLLECTION” email before showing up at the collection location. Should you arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary travel or disappointment, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Q: Do you offer international shipping?

A: We unfortunately cannot offer International shipping as of yet.

Q: What is your return policy?

A: We have a 3-day return policy, which means you have 3 days after receiving your item to request a refund on any defect item or any items that have been damaged during shipping* This policy does not cover any perishable products, or items that you didn’t personally enjoy. Additionally, we do not offer a direct refund after the order has been shipped. The refund provided is in form of store credits/gift card which can be used on the store for any future orders. Cancellations made before shipping can be refunded on the bank card/account or in the form of store credits/gift cards.

Items sent back to us without first requesting a refund will not be accepted. Certain types of items cannot be returned, such as; perishable goods (food, flowers, or plants, etc),custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on perishable items, sale items or gift cards.

Q: Can I get an invoice for my order?

A: Absolutely! You will receive an invoice from our system after purchase, automatically. Should this invoice not be sufficient for your requirements, please do reach out to us at [email protected] and we will endeavour to provide you with an amended copy.

Q: Do you offer gift options and gift cards?

A: We absolutely do! Check out our shop for our range of fresh & frozen goodies, gift vouchers, merchandise, event tickets and so much more. There is sure to be a gift there that will make your loved one very happy. If however you cannot find what you are looking for, please do reach out as we do offer custom products on request.

Q: Do you offer wholesale pricing for restaurants / hospitality businesses?

A: Yes! Absolutely. Please fill out the Wholesale Application Form here, or reach out to us via [email protected] to discuss our commercial product range and pricing.

Q: Do you offer private catering / event hire?

A: Abso-damn-lutely! Have you seen our awesome food truck? Check us out on our food truck web page and via our social media platforms. We love being part of all kinds of events. If it’s your wedding day, your bachelor(ette) party, business function, or festival. Give us a shout using the contact form below. Check out our full extended menu here otherwise contact us via [email protected] to discuss a custom catered menu to suit your needs.

Q: Have a question not covered here?