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FAQ’s

Q: Where are you located? – Do you have a physical store?

A: We are a 100% ONLINE store, we ship NATIONWIDE all over South Africa and beyond. – Check out our full product range here!

The Vegan Streetfood café in Obs closed April 2023. There are no longer any physical stores, other than our awesome food truck! πŸ‘‡πŸ½

Our 100% vegan food truck can be found at multiple events all over Cape Town – Follow our socials to find out our current locations (See calendar here). We are often away in the food truck Thursday – Sunday. Due to this, online orders are processed only from Monday to Wednesday.

We also operate UberEats out of our two DARK KITCHENS located in Woodstock and Westlake, Cape Town. (No physical cafe’s/restaurants)
Woodstock
Vegan Streetfood, Woodstock
Oh My Cluck, Woodstock

Westlake
Vegan Streetfood, Westlake
Oh My Cluck, Westlake

Should we be OFFLINE, we may be out on the town at one of our local events, feeding hungry vegans from our food truck! Please check out our social media accounts @veganstreetfoodza for updates on our latest location. Come join us for some fun in the sun!

If you are looking to contact us with regards to private catering or booking the food truck for a festival, wedding or other such event, please check out the following links:

Catering: https://veganstreetfood.co.za/pricing/
Food truck: https://veganstreetfood.co.za/vegan-streetfood-truck/

Please log in to check out our food truck calendar with updates on our latest events, markets, and food truck locations. Alternatively, please join our new WhatsApp Channel for our latest news, locations, specials and deals.

Q: How do I order?

A: Simply browse our online store – Check out our full product range here!

Select the items you wish to purchase, and proceed to checkout and choose the appropriate shipping options to suit your needs.

Your order will then be forwarded to our production kitchen for processing and packing. Subsequently, it will be dispatched from the depot according to our standard shipping schedule.

Q: Are your products halal?

A: Our commitment to providing products that meet diverse dietary preferences and requirements is paramount to us.

While our products are not technically certified halal, we’re pleased to inform you that all our products and facilities adhere to strict vegan standards. This means that we do not incorporate any animal-based ingredients in our recipes. Additionally, we currently do not utilise alcohol in the production process of any of our products.

Therefore, our products inadvertently align with halal standards. Rest assured, we prioritise transparency and quality in every aspect of our production to accommodate a wide range of dietary needs and preferences.

Q: Are your production facilities gluten-free?

A: While we prioritise the safety and satisfaction of all our customers, we want to be transparent about our production facilities with regards to our gluten-free item production. While we take rigorous precautions to minimise the risk of cross-contamination, it’s important to note that our facilities are not certified as 100% gluten-free.

We understand the significance of dietary restrictions and are committed to providing accurate information to help you make informed choices. If you have any specific concerns or questions regarding gluten, please don’t hesitate to reach out to us. Your well-being is our priority, and we’re here to assist you in any way we can.

Q: Do you hold stock or will I receive substitution(s) if an item is out of stock?

A: At our production facility, we strive to maintain a robust inventory of our products, ensuring availability for our customers across various platforms including from our online store, from our UberEats kitchens, and our food truck events. While we work diligently to keep our products stocked and available at all times, we’re also a small-scale production facility continuously crafting more goods to meet demand.

In the event that you order an item currently out of stock or awaiting production, rest assured we’ll handle it seamlessly. We’ll substitute it with a product of similar nature from our range. If a suitable alternative isn’t available, we’ll promptly reach out to you to discuss possible substitutes, to arrange backorder, obtain a credit on the item or to provide a refund for the unavailable item.

Should you have any specific preferences or concerns regarding substitutions, feel free to let us know, and we’ll accommodate your needs to the best of our ability. Thank you for your understanding and support!

Q: Do you deliver/ship? Our Standard Shipping Schedule.

A: Vegan Streetfood is proud to offer NATIONWIDE delivery, reaching every corner served by the Courier Guy and beyond!

PLEASE NOTE: Orders placed from Wednesday onwards are processed starting the following Monday, allowing for our food truck events from Thursday to Sunday. The estimated timeline for delivery is as follows:

Processing period: 1-2 business days before dispatch (Monday-Wednesday)
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Cape Town local deliveries: Same day
Standard Shipping – NON-Perishables (JHB/PTA/DBN/PE): 3-5 days
Express Shipping – NON-Perishables (JHB/PTA/DBN/PE): 2-3 days
Regional Perishable Deliveries (JHB/PTA): 1-2 days
Regional Perishable Deliveries (DBN/PE): 2-3 days
Outlying Areas: 3-7 days
LMC Depot to Depot: Customer to collect at their local LMC Express Depot (DBN/JHB/PE)
Collections: Please WAIT for ready for collection email.

Rest assured, we prioritise both speed and quality to ensure your goods reach you in optimal condition.

Explore our shipping options:

Standard Shipping: Our most economical choice for non-perishable goods, including merchandise, dry goods, books, and more. Delivery typically takes +/- 3-5 business days from dispatch in regional areas. Outlying areas may experience longer delivery periods.

Express Shipping: Similar to Standard Shipping, this option is ideal for non-perishable items, providing a faster delivery turnaround of +/- 2-3 business days from dispatch in regional areas. Outlying areas may experience longer delivery periods.

Express Local Delivery: Tailored for Cape Town residents, this cold-freight service ensures swift delivery of orders containing perishable goods (frozen, fresh, or chilled items). The fee covers; delivery, a reusable cooler box, ice bricks, dry ice, and other cold-freight materials to the value of R80. Expect Same Day Delivery upon dispatch.

Expedited Shipping: Our exclusive cold-freight delivery service for perishable items. The fee includes; shipping, a reusable cooler box, ice bricks, dry ice, and other cold-freight materials to the value of R80. Enjoy expedited delivery within +/- 24–48 business hours from dispatch.

LMC Depot to Depot: Regulated cold-freight shipping service for perishable items ordered in bulk (Parcels from 10kg–30kg). This service is charged at a R365 FLAT FEE and includes; shipping, a reusable cooler box, ice bricks, dry ice, and other cold-freight materials to the value of R80 where necessary. Parcels are then delivered to one of the applicable LMC Depots (DNB | JHB | PE) for collection by the customer. Additional local courier from the depot to your door can be arranged at an extra expense. Please contact us to arrange this additional step.

Moreover, benefit from FREE collection depots and alternative delivery choices like Pargo, Pudo, and PostNet to PostNet for select products* (*Excluding frozen, refrigerated, or perishable items).

Free Collection Depots:
Woodstock:
Address and collection instructions & directions to be supplied via Ready to Collect Email Confirmation ONLY.
Westlake: Address and collection instructions & directions to be supplied via Ready to Collect Email Confirmation ONLY.
Food Truck: See upcoming events here

Please do wait for your “READY FOR COLLECTION” email before showing up at the collection location. Should you arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary travel or disappointment, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Contact us for special delivery arrangements tailored to your needs. We are here to make your Vegan Streetfood experience exceptional!

Q: When can I expect my order?

A: Once your order is placed and payment is confirmed, we initiate the process by dispatching it to our production kitchen for meticulous processing and packing. This typically takes 1-2 days.

After the production and packing phase, your order is seamlessly integrated into the courier system. Please note that orders with perishables leaving Cape Town are scheduled for dispatch between Monday and Wednesday, ensuring a 48-hour delivery window. (Couriers do not operate on weekends, and we operate from our food truck on the weekends).

The delivery timeframe varies based on your location, ranging from 1-5 days. For outlying areas, we take extra measures to maintain freshness. Orders with perishable items are exclusively checked out with our “Expedited Shipping” option, ensuring delivery within 48 hours once collected by the courier where appropriate.

In summary, the estimated timeline from order to delivery is as follows:
Processing period: 1-2 business days before dispatch (Monday-Wednesday)
+
Cape Town local deliveries: Same day
Standard Shipping – NON-Perishables (JHB/PTA/DBN/PE): 3-5 days
Express Shipping – NON-Perishables (JHB/PTA/DBN/PE): 2-3 days
Regional Perishable Deliveries (JHB/PTA): 1-2 days
Regional Perishable Deliveries (DBN/PE): 2-3 days
Outlying Areas: 3-7 days
LMC Depot to Depot: Customer to collect at their local LMC Express Depot (DBN/JHB/PE)
Collections: Please WAIT for ready for collection email.

Rest assured, we prioritise both speed and quality to ensure your goods reach you in optimal condition.

Unforeseen shipping delays, which are beyond our control, may occur. Should such circumstances arise, we will diligently keep our customers informed, allowing them the option to cancel or amend their order before it is dispatched. Once orders have been dispatched, orders are no longer eligible for cancellation.

For any issues or additional information related to delivery matters, please reach out to us via email at [email protected] or send us a WhatsApp message at +27-60-633-9837.

Q: I’ve ordered online for collection. Can I collect my order?

A: You absolutely can! You will receive an email advising that your goodies are ready for collection as well as the pick up location address. You can then collect at any time during our opening hours.

HOWEVER! Please do wait for your “READY FOR COLLECTION” email before showing up at the collection location. Should you arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary travel or disappointment, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Q: Why is Woodstock or Westlake collection not an option for me at checkout?

A: Only customers who are located within Cape Town will see this option. However, should you live outside of Cape Town and wish to send a family member or your own courier to collect your order, you may select Customer Arranged Collection at checkout. There is a R50 shipping and handling fee to cover any and all specialised packaging such as shipping cooler boxes, ice bricks, dry ice, thermal packaging, etc.

Please do wait for your “READY FOR COLLECTION” email before sending your courier to the collection location. Should they arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary costs or delays, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Q: Do you offer international shipping?

A: We unfortunately cannot offer International shipping as of yet.

Q: What is your return policy?

A: We have a 3-day return policy, which means you have 3 days after receiving your item to request a refund on any defect item or any items that have been damaged during shipping* This policy does not cover any perishable products, or items that you didn’t personally enjoy. Additionally, we do not offer a direct refund after the order has been shipped. The refund provided is in form of store credits/gift card which can be used on the store for any future orders. Cancellations made before shipping can be refunded on the bank card/account or in the form of store credits/gift cards.

If your refund request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Certain types of items cannot be returned, such as; perishable goods (food, flowers, or plants, etc), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on perishable items, sale items or gift cards.

We carry some stock in our warehouse that we are constantly restocking. However, it is possible that you could order a product that we are temporarily out of stock of. If this happens, we will substitute with a similar item or if no similar item is available, we will contact you within 2-3 working days to notify you and to give you alternative options e.g. swap for another similar product, backorder, or obtain a credit on the item.

Q: Can I get an invoice for my order?

A: Absolutely! You will receive an invoice from our system after purchase, automatically. Should this invoice not be sufficient for your requirements, please do reach out to us at [email protected] and we will endeavour to provide you with an amended copy.

Q: Do you offer gift options and gift cards?

A: We absolutely do! Check out our shop for our range of fresh & frozen goodies, gift vouchers, merchandise, event tickets and so much more. There is sure to be a gift there that will make your loved one very happy. If however you cannot find what you are looking for, please do reach out as we do offer custom products on request.

Q: Do you offer wholesale pricing for restaurants / hospitality businesses?

A: Yes! Absolutely. Please fill out the Wholesale Application Form here, or reach out to us via [email protected] to discuss our commercial product range and pricing.

Q: Do you offer private catering / event hire?

A: Abso-damn-lutely! Have you seen our awesome food truck? Check us out on our food truck web page and via our social media platforms. We love being part of all kinds of events. If it’s your wedding day, your bachelor(ette) party, business function, or festival. Give us a shout using the contact form below. Check out our full extended menu here otherwise contact us via [email protected] to discuss a custom catered menu to suit your needs.

Q: Have a question not covered here?