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FAQ’s

Q: Where are you located? – Do you have a physical store?

A: Please note: The Vegan Streetfood café in Obs closed April 2023. We no longer have a physical store.

However, we DO have an awesome food truck that travels around Cape Town (See calendar here) AND our full product range is available through our online storeavailable, for nationwide delivery, 24/7Check out our full product range here!

We are also available on UberEats in both;
Woodstock
Vegan Streetfood, Woodstock
Oh My Cluck, Woodstock

Westlake
Vegan Streetfood, Westlake
Oh My Cluck, Westlake

Should we be OFFLINE, we may be out on the town at one of our local events, feeding hungry vegans from our food truck! Please check out our social media accounts @veganstreetfoodza for updates on our latest location. Come join us for some fun in the sun!

If you are looking to contact us with regards to private catering or booking the food truck for a festival, wedding or other such event, please check out the following links:

Catering: https://veganstreetfood.co.za/pricing/
Food truck: https://veganstreetfood.co.za/vegan-streetfood-truck/

Please log in to check out our food truck calendar with updates on our latest events, markets, and food truck locations. Alternatively, please join our new WhatsApp Channel for our latest news, locations, specials and deals.

Q: I’m trying to call / order on UberEats but can’t get through?

A: We sincerely apologise for any inconvenience you may be experiencing. We understand how frustrating this can be, and we want to provide some insights into the possible reasons and potential solutions to the issue:

Phone Calls: Please note that we do not currently accept phone calls through our contact tablet. We encourage customers to send us a WhatsApp message or voice note, and a dedicated team member will be in touch shortly. This allows us to efficiently address your inquiries and provide the best possible assistance.

High Demand: As a small, local, family-run business, our team is fully committed to meeting the increased demand for our vegan offerings. If we are unable to answer the phone, it may be due to the overwhelming demand (YAY VEGANISM!), and we appreciate your patience. Please feel free to reach out via WhatsApp Messenger, or, for urgent matters, email us at ad***@ve*************.za.

Loadshedding Impact: Unfortunately, loadshedding can disrupt our charging cycles, and WiFi access, leading to our contact or UberEats tablets being temporarily unavailable. We’re actively addressing this issue, and our tablet will be back up and operational as soon as possible. We apologise for any inconvenience caused and appreciate your understanding.

For immediate assistance, we encourage you to contact us through email where a team member will respond to your inquiries promptly. Your support and patience are greatly valued during this time. Thank you for choosing Vegan Street Food!

Q: Do you deliver / ship?

A: Vegan Streetfood is proud to offer NATIONWIDE delivery, reaching every corner served by the Courier Guy and beyond!

For our Cape Town customers, relish the convenience of free delivery on all orders over R1500 within an approximate 10km radius from Cape Town’s central business district (CBD) and the Southern Suburbs.

Explore our shipping options:

Standard Shipping: Our most economical choice for non-perishable goods, including merchandise, dry goods, books, and more. Delivery typically takes +/- 3-5 business days from dispatch in regional areas. Outlying areas may experience longer delivery periods.

Express Shipping: Similar to Standard Shipping, this option is ideal for non-perishable items, providing a faster delivery turnaround of +/- 2-3 business days from dispatch in regional areas. Outlying areas may experience longer delivery periods.

Express Local Delivery: Tailored for Cape Town residents, this cold-freight service ensures swift delivery of orders containing perishable goods (frozen, fresh, or chilled items). The fee covers; delivery, a reusable cooler box, ice bricks, dry ice, and other cold-freight materials to the value of R80. Expect Same Day Delivery upon dispatch.

Expedited Shipping: Our exclusive cold-freight delivery service for perishable items. The fee includes; shipping, a reusable cooler box, ice bricks, dry ice, and other cold-freight materials to the value of R80. Enjoy expedited delivery within +/- 24–48 business hours from dispatch.

LMC Depot to Depot: Regulated cold-freight shipping service for perishable items ordered in bulk (Parcels from 10kg–30kg). This service is charged at a R365 FLAT FEE and includes; shipping, a reusable cooler box, ice bricks, dry ice, and other cold-freight materials to the value of R80 where necessary. Parcels are then delivered to one of the applicable LMC Depots (DNB | JHB | PE) for collection by the customer. Additional local courier from the depot to your door can be arranged at an extra expense. Please contact us to arrange this additional step.

Moreover, benefit from FREE collection depots and alternative delivery choices like Pargo, Pudo, and PostNet to PostNet for select products* (*Excluding frozen, refrigerated, or perishable items).

Free Collection Depots: (Collection instructions to be sent via Ready to Collect Email Confirmation)
Woodstock:
187 Sir Lowry Road, Woodstock Quarter, Woodstock, 7915
Westlake: 10 Winchester Way, Westlake, Cape Town, 7945
Food Truck: See upcoming events here

Please do wait for your “READY FOR COLLECTION” email before showing up at the collection location. Should you arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary travel or disappointment, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Contact us for special delivery arrangements tailored to your needs. We are here to make your Vegan Streetfood experience exceptional!

Q: When can I expect my order?

A: Once your order is placed and payment is confirmed, we initiate the process by dispatching it to our production kitchen for meticulous processing and packing. This typically takes 1-2 days.

After the production and packing phase, your order is seamlessly integrated into the courier system. Please note that orders with perishables leaving Cape Town are scheduled for dispatch between Monday and Wednesday, ensuring a 48-hour delivery window. (Couriers do not operate on weekends).

The delivery timeframe varies based on your location, ranging from 1-5 days. For outlying areas, we take extra measures to maintain freshness. Orders with perishable items are exclusively checked out with our “Expedited Shipping” option, ensuring delivery within 48 hours once collected by the courier where appropriate.

In summary, the estimated timeline from order to delivery is as follows:
Processing period: 1-2 days
Cape Town local deliveries: 2-3 days
Regional deliveries (DBN/JHB/PTA/PE): 3-5 days
Outlying areas: 5-7 days

Rest assured, we prioritise both speed and quality to ensure your goods reach you in optimal condition.

Unforeseen shipping delays, which are beyond our control, may occur. Should such circumstances arise, we will diligently keep our customers informed, allowing them the option to cancel or amend their order before it is dispatched. Once orders have been dispatched, orders are no longer eligible for cancellation.

For any issues or additional information related to delivery matters, please reach out to us via email at or****@ve*************.za or send us a WhatsApp message at +27-60-633-9837.

Q: I’ve ordered online for collection. Can I collect my order?

A: You absolutely can! You will receive an email advising that your goodies are ready for collection as well as the pick up location address. You can then collect at any time during our opening hours.

HOWEVER! Please do wait for your “READY FOR COLLECTION” email before showing up at the collection location. Should you arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary travel or disappointment, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Please also check out the order tracking page here

Q: Why is Woodstock or Westlake collection not an option for me at checkout?

A: Only customers who are located within Cape Town will see this option. However, should you live outside of Cape Town and wish to send a family member or your own courier to collect your order, you may select Customer Arranged Collection at checkout. There is a R50 shipping and handling fee to cover any and all specialised packaging such as shipping cooler boxes, ice bricks, dry ice, thermal packaging, etc.

Please do wait for your “READY FOR COLLECTION” email before sending your courier to the collection location. Should they arrive prior to receiving this email, we may not have your product ready, packed or even available at the collection location yet. To avoid unnecessary costs or delays, please keep an eye on your emails for this important step or contact us via WhatsApp Messenger for confirmation prior to arrival should you not have received this email yet and we will assist.

Please also check out the order tracking page here

Q: Do you offer international shipping?

A: We unfortunately cannot offer International shipping as of yet.

Q: What is your return policy?

A: We have a 3-day return policy, which means you have 3 days after receiving your item to request a refund on any defect item. This policy does not cover any perishable products, or items that you didn’t personally enjoy. Additionally, we do not offer a direct refund after the order has been shipped. The refund provided is in form of store credits/gift card which can be used on the store for any future orders. Cancellations made before shipping can be refunded on the bank card/account or in the form of store credits/gift cards.

For merchandise and non-perishable items to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at or****@ve*************.za.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Certain types of items cannot be returned, such as; perishable goods (food, flowers, or plants, etc), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We carry some stock in our warehouse that we are constantly restocking. However, it is possible that you could order a product that we are temporarily out of stock of. If this happens, we will contact you within 2-3 working days to notify you and to give you alternative options e.g. swap for another similar product, backorder, or obtain a credit on the item.

Q: Can I get an invoice for my order?

A: Absolutely! You will receive an invoice from our system after purchase, automatically. Should this invoice not be sufficient for your requirements, please do reach out to us at or****@ve*************.za and we will endeavour to provide you with an amended copy.

Q: Do you offer gift options and gift cards?

A: We absolutely do! Check out our shop for our range of fresh & frozen goodies, gift vouchers, merchandise, event tickets and so much more. There is sure to be a gift there that will make your loved one very happy. If however you cannot find what you are looking for, please do reach out as we do offer custom products on request.

Q: Do you offer wholesale pricing for restaurants / hospitality businesses?

A: Yes! Absolutely. Please fill out the Wholesale Application Form here, or reach out to us via wh*******@ve*************.za to discuss our commercial product range and pricing.

Q: Do you offer private catering / event hire?

A: Abso-damn-lutely! Have you seen our awesome food truck? Check us out on our food truck web page and via our social media platforms. We love being part of all kinds of events. If it’s your wedding day, your bachelor(ette) party, business function, or festival. Give us a shout using the contact form below. Check out our full extended menu here otherwise contact us via fo*******@ve*************.za to discuss a custom catered menu to suit your needs.

Q: Have a question not covered here?